FAQ's Distance Selling

If you do not view your vehicle prior to signing the finance agreement or paying for the vehicle in full then you are given a 14 day cooling off period where you may return the vehicle to us and receive a refund or an exchange for a different car.
Your request must be made in writing and you may do this using one of the following methods:
By post: Carter & Haines LTD, Newhaven Garage, Chester Road, Rossett. LL12 0DG
By email: paul@carterandhaines.co.uk. If you wish to exercise your right to return the vehicle within the first 14 days, then you will be charged a fair usage fee of £1.50+VAT per mile travelled in the car since you have taken ownership.

You will also be liable to cover any charges incurred in getting the vehicle back to us.
The vehicle must be returned to us in a clean condition and during business hours within 24 hours of you requesting the refund.

Upon receiving your vehicle, we will inspect the car to ensure it is in the same condition as when it left. Your right to cancel is lost if you damage or alter the vehicle in any way.

During the time you own the vehicle, you are liable as the user of the vehicle for any road traffic offences which are notified to us as the registered keeper of the vehicle together with any penalties applied by law for the commission of any such offences.

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